Trane HVAC Installation & Service in Austin, TX

 
 
 
 
  
 
 
 Astronaut Cooling and Heating
  
 29 Google reviews 
 
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 Posted on Google  
 
  
 
 
 Ryan Matthews 
 
 
 
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Dalai was an absolute pleasure to work with. Extremely thorough and detail oriented. They also have great availability.

Owner's reply
Thank you Ryan! We really appreciate the kind words. It was a pleasure working with you as well!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Nick Shepard 
 
 
 
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Great experience! Came right out, was diligent and meticulous with his diagnosis and at a fair price. Will use again!

Owner's reply
Thanks Nick! We’re glad we could get out quickly and provide a thorough diagnosis at a fair price. We really appreciate you trusting us with your system and look forward to helping you again whenever you need us!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Sandra Brooks 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Had an amazing experience with this business. I was able to get service within 2-3 hours of first contact. Everyone was friendly and knowledgeable.

Owner's reply
Thank you so much Sandra! We’re glad we could get out to you quickly and that you had a great experience with our team. We really appreciate you taking the time to leave us a review!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Allen Jones 
 
 
 
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The technician Dalai gave us a great experience. He was very knowledgeable and efficient when servicing our ac units at our multi-family property. Great job Astronauts!

Owner's reply
Thank you Allen! We truly appreciate the 5-star review. It was a pleasure working with you. Thank you for choosing Astronaut Cooling & Heating!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Jerry McPherson 
 
 
 
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Excellent work, quick to respond to our needs. Very professional, worked efficiently and was detailed about the issue and provided great service.

Owner's reply
Thank you, Jerry! We really appreciate you taking the time to mention the details that mattered to you. Providing a thorough explanation of what’s going on with the system while getting the work done efficiently is something we put a lot of effort into. It was a pleasure helping you, and we’re glad you were happy with the service and pricing!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Shannon Edmonds 
 
 
 
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I was sick of all the big time HVAC companies upselling me every time I needed a service or repair, so when I called Astronaut for help and Dalai came out on short notice on a Sunday afternoon (!) in August (!!) to diagnose my problem, I was impressed. He was knowledgeable and helpful and, when a second opinion for a unit repair/replacement came in at similar or higher prices, I chose Astronaut. Dalai's customer service and communications were excellent, the unit was installed when promised, and the overall cost was several thousand dollars cheaper than the "usual suspects." And when I requested a tweak to the initial set-up, Dalai came out quickly and resolved the issue to my satisfaction. All in all, I was very happy with the service I received from Astronaut HVAC and I won't hesitate to call them again when I need help!

Owner's reply
Thank you so much! We really appreciate you giving us the opportunity to earn your business, especially after comparing your options. Being straightforward about what your system actually needs, communicating clearly, and standing behind our work are extremely important to us. I’m glad we could get everything installed as promised and come back quickly to make the adjustment you requested. Thank you for such a thoughtful review and for choosing Astronaut!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Linda Linda 
 
 
 
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The Only HVAC Team I Trust in Austin – Highly Recommended! I have hired Dalai from Astronaut Cooling & Heating twice now for my rental properties in Austin, and he is officially my go-to HVAC professional.The first time I used him, he did a fantastic job with a comprehensive system inspection, meticulously cleaning out our AC outdoor condensers and the indoor return box to keep the system running efficiently.Most recently, I had an issue with a multi-zone Carrier system at a property where the downstairs air completely stopped blowing. Instead of playing corporate upsell games or pushing me to buy expensive, unnecessary parts, Dalai gave a completely honest diagnostic. He tracked the issue down to a physically stuck zone damper door, lubricated the assembly, adjusted the stop limits, and had it running perfectly for just his standard, fair diagnostic fee.Right after he left, a minor airflow balance issue popped up with the other zone. When I called him, he immediately offered to drive back out to verify his work and fix it for free. Fortunately, the system balanced itself out over the evening and didn't need the return visit, but his willingness to immediately back up his work was incredible. It is very hard to find an HVAC contractor with this level of honesty, technical skill, and customer service. If you are a homeowner or a landlord in the Austin area, do yourself a favor and call Astronaut Cooling & Heating!

Owner's reply
Thank you so much Linda! We truly appreciate your continued trust in us and for taking the time to share such a detailed review. Providing honest recommendations, fair pricing, and standing behind our work are incredibly important to us. We’re grateful to be your go-to HVAC team and look forward to helping with your properties whenever you need us. Thank you for choosing Astronaut Cooling & Heating!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 John Chen 
 
 
 
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Quick, professional, and reasonably priced. A great guy too!

Owner's reply
Thank you for taking the time to review Astronaut Cooling & Heating John! We’re glad you were happy with the quick, professional service and fair pricing.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Sally P. 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Fast, efficient and reasonably priced!

Owner's reply
Thank you Sally, we really appreciate you taking the time to leave us a review!
  
 
  
 
 
 
   
 
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